Do you offer a refund for classes if I am sick?
If you are sick, please stay home and get better!. If you are sick, we will do our very best to squeeze you into the same class at a future date.
What is your return policy?
We do not accept returns on cut fabrics/trim/interfacing. If there is a defect or cutting issue with your fabric purchase, please let us know as soon as possible so we can help remedy the situation. We do not accept returns on patterns. Unopened notions can be returned within 14 days of purchase with original receipt. If they are defective, sewing machines can be exchanged for a replacement. If you are unsatisfied with your purchase, please bring it to our attention—we want you to feel satisfied with your purchases at SewBo.
Can I reschedule my class if I can't make it?
Our cancellation policy differs based on the class you have registered for and you can view your specific class here. Our policies are clearly stated in all class descriptions and registration emails.
What if I know I'm going to miss one class out of a series?
We have monthly sign-ups for kids classes to allow families the ultimate flexibility with extracurricular activities. We also do not schedule class series' over holiday weekends.
While do not offer make-up classes for any series class missed, you or your child are welcome to join an upcoming Open Sew session to make up any missed work from a previous class.
If you know you or your child will be out of town you might want to wait until the next month to take a class series.
Why do you charge a cancellation fee?
We charge cancellation fees for our kids classes and camps. Cancellations require additional administrative work coordinating cancellations and refilling classes. This also helps us recoup fees incurred on our end during the registration and re-registration process.
SewBo is a small business and we do our best to work with the needs of family's and people's busy lives. We also respect the time and talents of our teaching team and staff and wish to create a loving and supportive environment for makers of all levels. Thank you for supporting us and understanding that we need to have policies in place to remain successful.